Politique de remboursement

PLEASE CONTACT US FIRST( E-mail: support@luminelledesign.com) before returning any items and we will give you instructions on returning them.
A refund will be issued minus shipping and restocking fees.

The restocking fees

Orders can be canceled for free within 24 hours after purchase, 50% fee for jewelry is already finished. This amount will be deducted from a full refund. It covers our tax and administrative fees, packaging costs, and lost materials and doesn't cover the effort involved - we don't earn anything on this.
Refund is not guaranteed if we are not contacted before item is shipped.

Cancellation of Shipped or Delivered Orders

We do not accept returns without a valid reason, and we do not accept returns for non-quality-related issues.

If you request a return due to a quality issue, 50% of the order amount will be deducted (rush fees and shipping charges are non-refundable).
Once we receive the returned item and confirm its condition, we will issue your refund within 7 business days.

Quality Issues Include:

Major defects in metal or craftsmanship, such as broken prongs, cracked bands, or loose/fallen gemstones.

Significant differences between the item received and the item ordered.

Non-Quality Issues Include:

Personal preferences such as not liking the product, gemstone pattern, color, shape, or overall look.

Damage caused by force, chemicals, or improper handling.

Natural gemstone variations or differences in size/appearance compared to expectations.
(For example, Moss Agate is naturally unique and no two stones look the same.)

Orders Not Eligible for Return:

1. Custom Orders
   Includes engraving, custom designs, custom gemstone settings, any service beyond what is listed on the product page, or any personalized modifications.
2. Special Materials / Gemstones
   950 Platinum and Black Gold items are not eligible for return.
3. Items damaged due to human misuse.
4. Orders outside the United States.
5. Items that have been repaired.
6. Return Process

If the product has not been delivered yet: we will issue a direct refund.

If you have already received the product:
Please contact our customer service team, and we will provide the return address.
After you ship the item back and send us the tracking number, we will inspect the item and process your refund within 7 business days.

You are responsible for the return shipping cost. Shipping fees are non-refundable.